When you purchase GEM magnetometers and gradiometers, you also receive a committed support policy. GEM offers a variety of services to ensure that any issues you may have are resolved quickly, and that regular and unplanned maintenance needs are met professionally and promptly.<\/p>\n
Some of the services we offer include:<\/p>\n
Experience shows that as many as 40% of geophysical instrument or procedural issues can be resolved via phone, email or fax contacts.<\/p>\n
When contacting us, please be aware that office hours are 8:30 am to 5:00 pm Eastern Standard Time from Mondays to Fridays. Our technical support staff pride themselves on their response times in helping you get up and running again as quickly as possible.<\/p>\n
Contact information is as follows:<\/p>\n
Email: support@gemsystems.ca<\/a><\/p>\n Phone: 905-752-2202 Pre-field maintenance is a popular option for many of our users. Maintenance comprises a complete check of sensor(s), hardware and firmware and upgrading to latest software versions to take advantage of new capabilities.<\/p>\n Typically, we recommend pre-field maintenance as a good investment for users who have not used their instruments for over 6 months or for older instruments. A quick pre-field maintenance check can also translate into significant savings in the course of a field program when downtime is added into the equation.<\/p>\n Existing users can obtain manuals on request in PDF format. To request your copy, click here<\/a>.<\/p>\n Current and previous versions can be found on this page<\/a>.<\/p>\n The new USB Driver Upgrades can be found on this page.<\/a><\/p>\n GEM has comprehensive warranty. Three-year warranty on parts and labour (excluding shipping costs) includes three years of software upgrades for GEMLink + software.<\/p>\n As with any high precision scientific instrument, accidental damage can occur at any time. Our technicians pride themselves on their turnaround times – proven with customers around the world over our more than quarter century of operations.<\/p>\n Another support option in which you may be interested are system upgrades, such as:<\/p>\n GEMLink software enables you to receive the latest firmware updates via the Internet.<\/p>\n","protected":false},"excerpt":{"rendered":" An Essential Part of Your GEM Equation When you purchase GEM magnetometers and gradiometers, you also receive a committed support … Continue reading
\nFax: 905-752-2205
\nRequest Callback<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\nPre-Field Maintenance<\/h3>\n
Instruction Manuals<\/h3>\n
Download GEMLink for Windows<\/h3>\n
USB Driver Upgrade<\/h3>\n
Warranted Repairs<\/h3>\n
Non-Warranted Repairs<\/h3>\n
System Upgrades<\/h3>\n
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Contact Us<\/a> and We Can Provide More Details!<\/strong><\/em><\/h2>\n
Internet Updates<\/h3>\n